Frequently Asked Questions

Yes! At Woodykiki, we hand-paint and handcraft portraits of all animals — from bunnies and cats to horses and beyond. Every portrait is custom-made to capture your pet's unique personality.

Yes, and it's an honor to. Many of our portraits are created in memory of beloved pets who have passed. Just upload your favorite photo at checkout — our artists will treat it with the care it deserves.

If you'd like a special touch, such as adding a name, dates, or a particular expression, please email us at support@woodykiki.com.

• A great photo is captured in a beautifully illuminated setting, preferably with natural lighting and no filters or alterations.
• It should be a close-up, frontal shot, showing the ears, head, neck, and chest in full.
• Try to avoid photos taken from above or ones that appear blurry.

For more details, please refer to our Photo Guidelines.

After you place an order, our artists carefully review your pet's photos before hand-painting or handcrafting begins, checking resolution, focus, lighting, and positioning to ensure they meet our quality standards.

If your photo doesn't fully meet our criteria, we'll email you (and text you, if available) with friendly tips for capturing a better shot. This step ensures your portrait turns out as beautifully as your pet deserves.

Yes! Once the 30-minute change and cancellation window has passed, our artists will hand-paint or handcraft your pet's portrait and email you a preview proof within about one week.

At this stage, you can request up to 2 rounds of revisions (such as adjustments to coloring, expression, or details). Additional revisions beyond this may be subject to an extra fee or declined at our discretion.

Please note: Please reply to our preview email within 5 days. If we do not receive a response within 5 days, your preview will be considered approved, and your order will move into final packaging & shipping automatically.

Yes! You can update your order details, such as shipping address, pet photo, size, or product options, within 30 minutes of placing your order by emailing us at support@woodykiki.com.

After 30 minutes, your order is sent to our artists to begin hand-painting or handcrafting, so changes to order details may no longer be possible.

💡 Don't worry — you'll still have the chance to review your artwork and request revisions when we send your preview proof. See "Can I see a preview?" for details.

Because every portrait is custom-made and handcrafted just for your pet, our artists begin work shortly after your order is placed. If you'd like to cancel, please email us at support@woodykiki.com within 30 minutes of ordering, and we'll take care of it right away. After that window, your portrait is already in our artists' hands, and cancellation may no longer be possible.

Yes — once your portrait ships, you'll receive a confirmation email with a tracking number and link. You can also reach out to us anytime at support@woodykiki.com for an update.

• FREE Worldwide Shipping on all orders of $90 USD and over.
• $10 USD Flat Rate for orders under $90 USD.

Estimated delivery time after artwork approval:

• USA & Canada, UK & Europe, Australia & New Zealand, Asia & the Middle East: 1–2 weeks

During peak holiday seasons, please allow an additional 1–2 weeks for delivery. For more details, please review our full Shipping Policy.

Yes, we deliver worldwide. Shipping availability is shown at checkout.

Every piece is handcrafted by our artists in our studios in Hong Kong, London, and Tokyo. We ship each order from the studio best placed to fulfill it, based on availability.

No — the price you see at checkout is the final price you pay. We ship DDP (Delivered Duty Paid), so all customs duties and tariffs are included, and there are no surprise fees on delivery.

We do our best to ship orders in a single package. However, if items in your order are completed at different times, they may ship separately to avoid any delay.

Because every Woodykiki portrait is custom-made and handcrafted just for you and your pet, we're unable to accept returns or offer refunds for change of mind.

That said, your satisfaction matters deeply to us — that's why we offer a preview stage for artwork revisions before your portrait is packaged and shipped. And if your order arrives damaged or is lost in transit, please reach out, and we'll be happy to help make it right.

We're so sorry! Please contact us at support@woodykiki.com within 48 hours of delivery, and we'll make it right.

Please include your order number, photos of the item, packaging, and shipping label, plus a brief description of the issue.

Please keep the item and original packaging until the issue is resolved.

Once confirmed, we may offer a replacement, repair, refund, store credit, or another appropriate solution.

We work with pet boutiques, pet grooming salons, gift shops, galleries, pet concept stores, and pet lifestyle retailers that care about quality and craftsmanship.

No. Every piece is made to order, so there's no stock to buy and no inventory risk.

A clear, well-lit photo with the pet's face in sharp focus works best. We review every photo before hand-painting and will let you know if a better one is needed. See "What photo works best?" for more tips.

Yes. Once the first draft is ready, we send you a preview to approve. If anything needs adjusting, we'll revise it before shipping.

Most pieces take 3-5 business days to make, depending on the art form. Some more complex hand-carved and hand-painted pieces may take longer. We'll give you a clear timeline for your selected product type.

Yes. All of our partners keep a few samples in store, so customers can see and touch the craftsmanship.

Yes. Partners get product photos, display materials, and in-store signage to help sell the range.